Website Terms of Use

This website is owned and operated by Ted's Camera Stores Pty Ltd trading as Paxtons. ABN (82 006 282 088)

 

PO Box 3082

South Melbourne VIC 8865

Phone: +612 9413 1144 Fax: +61 3 9645 5083

 

 

Use of this site is subject to the following:

1

If a product is listed at the incorrect price whether it be by typographical error or pricing,

Paxtons have the right to refuse the sale of such product. 

2

Paxtons have made every effort to ensure the information is

correct and disclaim all liability and responsibility to any person visiting the web site. 

 

 

 

Online Ordering Terms and Conditions

Your use of this website is conditional upon your acceptance and compliance with our Online Ordering Terms and Conditions as set out below.

Paxtons reserves the right to amend the Online Ordering Terms and Conditions at any time without notice to the consumer. Your continued use of the website after any amendment becomes effective constitutes an agreement by you to abide and be bound by the Online Ordering Terms and Conditions, as so amended.

In the event of a query you can call (02) 9413 1144 or email sales@paxtons.com.au

Your Privacy

At Paxtons we value your privacy and under the Privacy Act 1988 and the National Privacy Policy, any personal information we collect will be kept securely. This statement is our commitment to you, the consumer, of your privacy and the information we collect and hold.

We do not require consumers to disclose any information about them in order to browse our website and only require minimal information in order to make a purchase.

We will treat personal information we collect from you as strictly confidential. Other than as set out below, we will not reveal, disclose, pass on, sell, rent, distribute, share or licence to any third parties any personal information that you may have provided to us, unless we have your prior express consent to do so.

When you register on the Paxtons website you are automatically added to our mailing list. If you prefer not to receive information from Paxtons, you can unsubscribe by sending an email request to sales@paxtons.com.au or by following the unsubscribe link on any newsletter you may receive from Paxtons.

When you process a transaction with Paxtons, all of your personal information, including your credit card number, is encoded with the latest encryption technology (see Secure Sockets Layer). This means it cannot be read as it travels to our ordering system.

Our order processing centre is not connected to the Internet and is not accessible in any way. Paxtons does not collect financial information to process your payment. This information is solely handled by our banking partner and is collected on a secure server. This information is confidential and cannot be accessed beyond our banking institution.

 

Automatic Data Collection

Due to the nature of the Internet, there is certain information that is transmitted to us automatically, such as your IP address and the browser you are using. This information is collected for purely statistical reasons as part of our ongoing development however we do not attach any personal information to these statistics. Similar information is also transmitted along with any emails sent. This information is not stored.

 

Payment

Prices of products, service, delivery and other charges displayed on this website are current at the time of issue, but are subject to change at any time. If stock is unavailable, a customer service representative will be in contact regarding this.

GST

GST (Goods and Services Tax) of 10% is inclusive in all our prices. All prices stated are in Australian dollars.

 

Payment Methods

When you are entering your details during the online ordering process, you may select one of the following payment methods: 

 

PayPal: PayPal is a safe and easy way to pay online. The service allows you to pay in any way you prefer, including through credit cards, and bank accounts, without sharing financial information. Visit the PayPal website for more information.

   

 

 

Credit Cards: we accept Visa and MasterCard with no surcharge

 

If you would like to make a purchase using another method of payment, you may call our customer service line on (02) 9413 1144 for further assistance.

 

Credit Card Verification Process

Why may I be asked to supply further Identification?

Your transaction via the Paxtons website and the Braintree Secure Internet Payment Gateway is 100 percent safe to use.

Paxtons adheres to strict security checks to reduce the chance of credit card fraud.
Although your credit card is processed through an electronic payment gateway, this process of funds is not acknowledgement of a successful transaction according to the Paxtons security policy.

All Credit Card details will go through an Address Verification (AV) process. If the AV fails Paxtons will seek additional proof of identity. To prevent this extra request, Paxtons ask that all information is supplied and that all fields are completed.

If you have any concerns please contact our help desk on (02) 9413 1144

What may cause my AV to fail?

You must supply the billing address & phone number that matches the credit card you have used. 
Please note PO Boxes and Mobile Phone numbers are not acceptable.
Paxtons will use this information to match the credit card to the details you have supplied.

If you wish to have the goods shipped to an alternative address please supply a "ship to" address in the comments section of the order form.

Quick processing of your order

If Paxtons cannot verify your address via your local white pages we will request additional identification. This may delay the shipping of your order. To expedite the delivery of your order please be sure all information is present and correct.

If there is a reason for delivery details varying from your phone directory detail please makes a note in our comments box on the shopping cart.

 

Promotions

Occasionally, Paxtons Online will offer certain customers promotion codes of various discount amounts from time to time. Customers may need to first purchase a minimum value of products from Paxtons Online in order to qualify for a promotion code.

These promotion codes can only be redeemed on Paxtons Online. Promotion codes can be used any number of times within the promotion dates specified on the promotions terms and conditions.

When you order on Paxtons Online and you choose to redeem a promotion code, the discount associated with the promotion code will be credited to your order.

Each promotion code will expire on the date shown on the promotions terms and conditions. The discount associated with the promotion code cannot be exchanged or redeemed for cash or redeemed in any relevant retail store. If you misplace your promotion code, we cannot replace it.

 

Pricing Errors (amended 02/01/2015)

For details regarding your rights regarding pricing errors, please see this Victorian Consumer Affairs Reference

All products listed on the website are described to the best of our ability and the specifications/pricing reflect the information that has been provided to us. All care is taken to ensure this information is correct. Paxtons reserves the right to: refuse service or supply of the products at our sole discretion.

Paxtons reserves the right to: refuse service or supply of the products at our sole discretion.

Any queries should be directed to (02) 9413 1144 or to sales@paxtons.com.au.

 

Shopping Security

Your security is a priority at www.paxtons.com.au. We use the latest security technologies to encrypt your personal information as it travels across the internet and your credit cards are guaranteed against fraudulent charges. We've designed the site so that these protections are automatic; there's nothing you need to do except shop...with confidence!

 

Braintree Secure Payment Gateway

 

 

Your transaction via the Paxtons website and Braintree Secure Internet Payment Gateway is 100 percent secure.

When you process a transaction with Paxtons, all of your personal information, including your credit card number, is encoded with the latest encryption technology. This means it cannot be read as it travels to our ordering system.

Our order processing centre is not connected to the Internet and is not accessible in any way. When processing orders on our site, Paxtons does not collect financial information to process your payment. This information is solely handled by our banking partner and is collected on a secure server. This information is confidential and cannot be accessed beyond our banking institution.

 

 

Secure Sockets Layer

 


 



 

Paxtons uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL is the most widely used data encryption coding system for secure e-commerce transactions. All of the forms on our site are secured with SSL technology, which means your credit card numbers and other personal information, is always encrypted (scrambled) before it is sent or received over the Internet.

The following indicates that you have entered a secure session and will be present when you are requested to enter your credit card details:

 

·  the "https" in place of the usual "http" in your browser address box

·  the small padlock at the foot of your browser or next to the URL bar (IE7)

 

(Note: As you move around on the site, you may notice that some pages display http in the address window, instead of https. Don't worry—that just means there's no place for you to enter information on those particular pages, so there's nothing for us to encrypt. Any time you move back to a page with forms, https will appear again.)

 

 

Delivery & Returns

Delivery

When you are entering your details during the online ordering process, you may select one of the following delivery options:

  • Australia Post Person-to-Person
  • In Store Pickup

If, by chance, you select the incorrect delivery option for your purchased products, you will be contacted by a Paxtons customer service representative.

 

Australia Post Person-to-Person

Paxtons use Australia Post person-to-person delivery for all online sales. 
This ensures that the article is specifically signed for by the person named in the address. Delivery Times: Standard Delivery Time is 3 to 5 Working Days

As Australia Post Person-to-Person requires a signature and proof of ID from the person named on the order, you will be asked to specify an address during business hours that delivery can be made to and signed for (this may be your work address). If you are not available at the time of delivery, a card will be left for you at that address asking you to contact Australia and arrange an alternative delivery or pick up of your order.

Note: Paxtons do not deliver to any other countries other than Australia.

 

In Store Pickup

You may elect to pick up your online purchase at any Paxtons in Sydney. There is no charge for this service.

Please allow 24 hours for verification of your payment and to check the store selected has the products ordered in stock.

(Please note orders place on the weekend cannot be verified until Monday)

Please specify the store you wish to collect your purchase from in the Comments field when completing your details.

Please note, valid Australian Photo ID (matching the details on the order) must be presented on collection of the goods in store.

 

14 Day Exchange Guarantee

If for any reason you are not happy with your hardware purchase, Paxtons offer a 14 day Exchange Guarantee. This allows you to return a hardware product you have purchased within 14 days and exchange it (at original purchase price) for any other hardware product in our range.
If there is nothing that you wish to exchange your purchase for, Paxtons also offers gift vouchers or a refund (less freight and a 10% re-stocking fee).

Goods must be returned in original condition with the packaging and receipt.

Offer excludes perishables (such as film, chemistry and inks), special orders, demo models & run-outs. Some professional products are excluded.

The purchased items can be sent back or taken to a Paxtons store to be exchanged. Return postage is not included.

Paxtons 14 day exchange guarantee is in addition to any statutory consumer rights.